Privacy Policy

Last updated: September 2026

Welcome to N&D Housing Solution Ltd. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect 

We may collect and process the following types of personal data:

-Personal Identification Data: Name, email address, phone number, and any details you provide when contacting us or submitting an enquiry. 

-Property & Service Enquiry Data: Information you share when requesting landlord services, consultations, or property assessments. 

-Usage Data: IP address, browser type, device information, and pages visited on our website. -Communication Records: Emails, messages, and customer service interactions.

We do not collect or process payment card details or bank information through this website.

2. How We Use Your Information 

We use your personal data to:

-Respond to enquiries and provide information about our services. 

-Arrange consultations and manage communication with landlords and clients. 

-Improve our website through analytics and user behaviour insights. 

-Meet legal obligations, including fraud prevention and regulatory compliance. 

3. Sharing Your Information 

We do not sell or trade your personal data. We may share information with:

- Trusted service partners (e.g., maintenance teams or property contractors) when required to deliver our services. 

- Legal or regulatory authorities when required by law.

- All third‑party partners are vetted and comply with UK GDPR standards.

4. Data Security 

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. While we strive for full security, no system is completely risk‑free.

5. Data Retention 

We retain personal data only as long as necessary for communication, service delivery, or legal compliance. When no longer required, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR, you have the right to:

- Access your personal data 

-Request corrections 

-Request deletion (in certain circumstances) 

-Restrict processing 

-Object to processing based on legitimate interests

You may exercise these rights by contacting us.

7. Cookies 

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

8. Policy Updates 

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

9. Contact Us 

If you have questions or concerns about this Privacy Policy, contact us:

N&D Housing Solution Ltd 

20 Wenlock Road, London, England, N1 7GU 

Email: info@nd-housingsolution.com